You may access our Support
Center to submit support requests or search our Knowledge
Base for answers. You may also send a support request to .
Please include your order ID number if you have made a purchase.
Refunds
In order for a refund to be issued for any of our software
products, you must agree to the following:
1. All refund requests must be made within 30 days of the date My
Privacy Tools, Inc. made the downloadable software available to
you for download.
2. Due to international Copyright Law, once software is
activated with your purchased license key(s), you are ineligible
for our 30 day refund policy. If within 24 hours of your purchase
you request a refund, you may be entitled to said refund providing
that all copies of the program have been erased from your computer
and any external storage devices.
3. My Privacy Tools, Inc. must be able to find your transaction
from the information you provide us about your order, such as the
order number or license keys(s) associated with your order.
4. If all refund conditions are met, My Privacy Tools, Inc.
will issue to you a refund of the software purchase amount and
refund any appropriate taxes included with your order. All refunds
will be made using the same payment method that was used to
purchase the software product(s).
5. Software or hardware compatibility problems are not
acceptable causes for a refund. Free trial versions are provided
of all our software products and it is the customer's sole
responsibility to ensure desired operation before purchasing any
of our products. If your license key(s) are stolen, shared, or
distributed to a thrid party, you void your right to refund.
6. Refunds may only be requested by or by using this
contact page
It may take up to one week to process your refund request.
